havana Privacy Policy
This page describes what we collect when you use havana and how we keep that data protected. At havana, we take your privacy seriously—we only collect information necessary to provide our sportsbook, live-dealer casino, and slot services, and we do not share your personal data with third parties without your consent, except where required by law.
We operate havana in jurisdictions where online gaming is permitted under local law. When you register with us, you provide information like your name, email, phone number, and national ID details. We use this data to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. This guide explains our data practices in plain language.
If you have questions about how we handle your information, our support team can assist you.
Data We Collect on havana
Account Registration and Identity Verification
When you register on havana, we collect your full name, date of birth, email address, phone number, and home address. We also require a photo of a valid national ID (KTP, passport, or driving licence) and a brief video confirmation during KYC (Know Your Customer) verification. We use these details to confirm your identity, prevent fraud, and comply with Indonesian and international anti-money-laundering laws.
Our KYC process is mandatory before your first withdrawal. We keep your ID photo and verification video securely on our servers, which may be located outside Indonesia. Your data is encrypted in transit and at rest, and only havana staff with a legitimate business need can access it.
Payment and Transaction Data
We collect information about your deposits and withdrawals, including the payment method you use (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer via local payment, online payment, e-wallet, mobile banking), the amount, the date, and the transaction ID. We retain this data for a minimum of five years to comply with financial regulations and to help resolve disputes. If you withdraw funds, we record the bank account or e-wallet you used so we can send money to the correct destination.
Gaming Activity and Behavioral Data
We log your gaming activity on havana—which games you play, how long you play, your betting amounts, and your winnings or losses. We collect this data to prevent fraud, detect problem gambling patterns, and improve our platform. We also track your IP address, device type, browser version, and operating system (Android or iOS) to optimize havana's performance and security.
Communications and Support
When you contact havana's support team via email, live chat, or phone, we record your messages and our replies. We use these records to resolve your issues, improve our service, and train our staff. We retain support transcripts for up to two years.
Third-Party Data Processors
Our servers are hosted by cloud providers outside Indonesia. Our payment processors (which handle local payment, online payment, e-wallet, and bank transfers) may also store copies of your transaction data. We have contracts in place requiring these processors to protect your data with the same standards we do. We do not sell your data to advertisers or marketing companies. We may share aggregated, anonymized data (e.g., "havana processed X transactions in Jakarta in Q1") for analytics and research purposes.
Your Rights and Our Commitments
Data Access and Correction
You have the right to request a copy of the personal data we hold about you on havana. You can also request corrections if your information is inaccurate. To exercise these rights, contact our support team with your account email and ID number. We will respond within 30 days.
Data Deletion and Account Closure
You can request account closure on havana at any time. We will deactivate your account and delete most of your personal data within 90 days, except for information we are legally required to retain (e.g., KYC records, transaction history for tax compliance). After deletion, we cannot recover your gaming history or account balance, so this action is permanent.
Data Breach Notification
If we discover a security breach that compromises your personal data, we will notify you by email within 72 hours. We will also inform relevant authorities and credit bureaus as required by law. We maintain comprehensive cybersecurity measures—encryption, firewalls, and regular security audits—to prevent unauthorized access to havana systems.
International Data Transfers
Our servers and payment processors may be located in jurisdictions outside Indonesia (e.g., Singapore, Malaysia, or Europe). By using havana, you consent to your data being transferred to and stored in these locations. These jurisdictions have data protection laws, though they may differ from Indonesian standards. We apply equivalent safeguards (encryption, contractual protections) to your data regardless of location.
Children and Age Restrictions
havana is available only to adults in jurisdictions where online gaming is legal. We do not knowingly collect data from minors. If we discover that a minor has registered on havana, we will delete their account and data immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on havana. Your continued use of havana after such changes constitutes your acceptance of the updated policy.
Contact havana
If you have questions about our privacy practices or wish to exercise your data rights, please contact havana support at [email protected] or use the live chat feature in your account. We are available in English and Indonesian. You can also reach us by phone during business hours. For users in Jakarta, Surabaya, Bandung, Medan, or Semarang, we provide localized support.
We are committed to protecting your privacy on havana. Our data practices comply with Indonesian regulations and international standards. We do not use your information for purposes unrelated to gaming, account management, and legal compliance. Thank you for trusting havana with your personal information.